FAQs

Frequently Asked Questions (FAQs)

Welcome to the Boyomas FAQ page. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

1. Where do you ship?

We currently ship to:

  • United States

  • Canada

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States and Canada. No minimum purchase is required.

3. How long does shipping take?

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–15 business days

Delivery times may vary depending on location, carrier delays, or customs processing.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details (if available). You can use this tracking number to follow your delivery.

6. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Items must be unused, in original packaging, and in resellable condition.

Please visit our Return & Refund Policy for full details.

7. How do I request a refund?

To request a refund, contact our support team at:

Support@Boyomas.shop

Once your return is received and inspected, refunds will be processed to your original payment method if approved.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with your order details and photos of the issue. We will resolve it as quickly as possible.

9. Can I cancel or change my order?

Yes, but only if the order has not yet been processed or shipped. Please contact us immediately after placing your order.

10. What payment methods do you accept?

We accept secure payment methods provided at checkout, including major credit and debit cards.

11. Is my payment information secure?

Yes. All payments are processed through secure third-party payment providers. We do not store your full payment details.

12. How can I contact customer support?

You can reach us at:

Email: Support@Boyomas.shop

We typically respond within 24–48 business hours.

13. Do you offer exchanges?

Yes, exchanges may be available depending on product availability. Please contact support to arrange an exchange.

If you have any other questions, feel free to reach out anytime — we’re happy to help.